Cancel activation/account for unactivated SIM

[qdASDAsdaSdsaf]

I have two PM accounts. One account and one payment plan which is successfully activated.

I also have another account that is not yet activated. I need to cancel that account prior to activation. THe PM portal does not allow me to log on until I have completed activation.

How to I cancel an account that has payment info provided but that is not activated and won't/can't be activated?

[BKNS27]

@qdASDAsdaSdsaf 

Why don’t you just remove the active SIM and put it in your second phone?

This way you will have a spare SIM and if you want. Download the app on the second phone and activate the second SIM with a new number.

[Cheetah24]

@qdASDAsdaSdsaf: You will need to contact a service agent using direct message at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 in order to request this.