Cancel Public Mobile account

[Alisha96]

I am new to Public Mobile and I signed up requesting a SIM to be sent. I have not received the SIM and it is taking a while to start up my plan, I have tried to contact a CS agent three times now and there is no response. I would like to cancel my entire subscription with Public Mobile and get a full refund as I have been charged and have not even gotten to start using my plan at all!

[softech]

@Alisha96 

how you contact the agent? via message  or chatbot?

check the community inbox and check if agent replied: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And yes, it is possible to cancel at this stage as the service has not started yet.  You might want to message them again here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there