Can't send or receive text messages

[Sam72]

Hi there

I transferred my number from Vergin mobile end of the April and everything was perfectly normal, but  the text messages stop working since couple of days ago. 

[Sam72]

Hi there

For resetting the network if you didn't change any settings in the phone software just take the sim card out and leave it for couple of minutes then put it back and restart the phone.

Good luck 

[Maisy63]

how do you rest the network? 

[Sam72]

Thanks for all comments 

I submitted a ticket, the agent replied me couple of hours later and asked me to reset the network, everything back to normal now

[Chalupa_Batman]

Hello @Sam72 

Have you tried your SIM card in a different phone to try? Just wondering if the card wasn't provisioned correctly. How about calls? Can you give and receive them? What about data?

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[Meow · Accepted solution]

You are not alone!

Every new customer has texting issues. Open a ticket and agent can remedy this issue for you.