2 weeks ago
I am trying to figure out how to get pictures to send. I tried the settings in chatbox, however I can only see options for APN settings, not the other setting on my Iphone. This is what the chatbox has. I can’t find MMSC nor MMS Proxy.
2 weeks ago
@epwand Did you just downgrade to the new $15.00 plan? The $15.00 plan now doesn't have data.
2 weeks ago
Thank you for your help. No option to update was available. It says my carrier is Public Mobile 58. I will contact a support agent to refresh my account.
2 weeks ago
hi @epwand
your iPhone is new enough and should not have the trouble.
To update Carrier profile
Tap Settings > General > About.
Follow the onscreen instructions to install your carrier update.
And if still not able to make it work, don't give up, ask support agent to refresh your account, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago
I have an Iphone pro 13, ios version 17.4.1. The Carrier Profile version I believe is the “Network Selection” Public Mobile.
2 weeks ago - last edited 2 weeks ago
2 weeks ago
Its an old activation. I downgraded to the $15 plan. I tried resetting and it didn’t help. I have been having issues with people hearing me on the phone and had to select 3g for the phone to work. I am waiting for someone to help further with this issue, not sure if this relates with sending pictures as well. I managed to get iMessages turn off as I wasn’t receiving text.
2 weeks ago
HI @epwand
I guess not new activation?
since it is an iPhone, try Reset Network Settings
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings
And make sure iOS is updated, make sure you get the latest Carrier Profile
2 weeks ago
To send MMS use native texting app AND activate Data. Data will not be used but it has to be on.