Can't register my new card information for payment

[paolomartin]

same thing, i opened the my account and put the new card i got, it says we can not process your request at this time.

[paolomartin]

I will try this, thank you so much

[softech]

@paolomartin 

did you try to login to My Account and click Reactivate my service?  did it give you a payment error?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service. 

If not, another quick way is to get a voucher from SDM/London drug/711/Shell and then use *611 to load the voucher (no account pin required). 
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[paolomartin]

please help, need my phone back, can't receive any calls and messages