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Can't receive texts anymore

mprager
Great Neighbour / Super Voisin

I have been with PM for 1.5years. I have not made any changes to my account or my phone but since yesterday afternoon I'm not receiving any text messages anymore. I can send them (and they get delivered) but not recieve any messages.

 

Help please!!!!

16 REPLIES 16

@LitlLdy   I guess you already tried rebooted the phone.  But curious, you asked different friends to text you from different phone numbers? 

 

If you have done some troubleshooting on your side, I guess it is time to get PM involved.

 


1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot, then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

 

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Jeff_VE6DV
Great Neighbour / Super Voisin

For those having problems with the default messaging app on an Android phone, try installing Google Messages. If you are having problems with the cellular network (SMS, MMS, RCS) it will allow you to also use WiFi for RCS messaging. If the person you are trying to text also has RCS messaging and you have WiFi available, the message will still go through. 

Yummy
Deputy Mayor / Adjoint au Maire

@esjliv wrote:

If Android, check that your Chat Features are turned OFF:


I do have Android (Samsung S7) but I cannot find this 'chat' feature. Is that feature of particular brand or latest OS?

@Yummy   With S7, Samsung default messager does not support RCS

 

LitlLdy
Model Citizen / Citoyen Modèle

@hTideGnow wrote:

@LitlLdy   I guess you already tried rebooted the phone.  But curious, you asked different friends to text you from different phone numbers? 

 

If you have done some troubleshooting on your side, I guess it is time to get PM involved.

 


1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot, then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

 

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Yes, rebooting my phone daily is my normal 😆 as well as resetting network settings.

I disabled messaging, reenabled and so on. Even wiped my phone and set it up as new. I did a lot of troubleshooting.

Yes, it was different friends/family sending text messages from different devices and different phone numbers. It’s happened before with issues where they had to provision my account where all or some would stop working! Often after new 30 day on time payment!

 I was curious if others have these issues and at this moment. 

Thanks for the input. I appreciate it. 😀 

@LitlLdy   you are a Pro in troubleshooting!!

 

sorry to hear what you have gone thought.  Yes, in many occasions I saw that PM needs to get involved to work on the back end to resolve this issue.

 

let us know how it turns out and hope this is the next time you have to go through the trouble.

 

LitlLdy
Model Citizen / Citoyen Modèle

@hTideGnow wrote:

@LitlLdy   you are a Pro in troubleshooting!!

 

sorry to hear what you have gone thought.  Yes, in many occasions I saw that PM needs to get involved to work on the back end to resolve this issue.

 

let us know how it turns out and hope this is the next time you have to go through the trouble.

 


It seems to have fixed itself! 🤔 . It’s working fine today!

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