Can't receive calls or message after porting

[ciretos]

Hello, I can't receive calls or text messages after porting to eSIM.

Is there someone I can contact?

[Hollister]

@ciretos 

After reinitiating the port again….make sure to leave the old sim in your phone to receive the confirmation text that you want to port out.

[Handy1]

@ciretos  Yes I’ll send you the porting team number private message and leave you with the link to support also 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437