01-13-2022 12:23 PM
It has been over a week since I went to Public Mobile and I still haven't been able to receive calls or texts. Very frustrating! Why?
Solved! Go to Solution.
01-13-2022 01:33 PM
you get a new number or you did transfer old number to public mobile! if so
do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.
if you stuck with Transferring your old Phone Number, or is not complete processing
Here’s how to contact Customer Support Agent by CS_Agent,
01-13-2022 12:55 PM
@Mitzerl wrote:It has been over a week since I went to Public Mobile and I still haven't been able to receive calls or texts. Very frustrating! Why?
@Mitzerl - more details would be helpful. A stuck port can prevent calls from coming in, but you should have been able to text in/out at some point.
Did you activate with a new number or transferred over from another provider.
Have you tried:
Can you try your SIM into another compatible phone and see what services you have?
What model of phone do you have?
01-13-2022 12:39 PM
Make sure you did not ignore the transfer request SMS. If you have your old SIM, pop it in and see if your old service provider is still active. if it is the transfer did not work. you will need to open a ticket via simon to start over the transfer process
01-13-2022 12:27 PM - edited 01-13-2022 12:28 PM
If you tried to port over a phone number, it probably didn't work out. Did you try to do a port request during your activation?
01-13-2022 12:27 PM
@Mitzerl Sounds like your port is Stuck.
Contact customer service agents.
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.
01-13-2022 12:27 PM
Did you port a number over?