Can’t receive calls after eSim transfer

[Steve1983]

Hello ,

I recently switched from a physical Sim card to an eSIM, and I thought it was done correctly, but for some reason I can’t receive phone calls, but I can make them . SMS messages seem to be working fine thou 

what do I do ? 

[Priority]

Have you tried 'Reset Network Settings' in your devices settings App?

Is the old deactivated SIM Card still in your device?

[hairbag1]

@Steve1983 

try cycling Airplane mode ON then OFF...see if that helps.

[LitlLdy · Accepted solution]

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@Steve1983 wrote:

Hello ,

I recently switched from a physical Sim card to an eSIM, and I thought it was done correctly, but for some reason I can’t receive phone calls, but I can make them . SMS messages seem to be working fine thou 

what do I do ? 

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@Steve1983 , have you rebooted your phone yet & removed your Sim Card from your phone? This is what I did after I received confirmation on my iPhone’s screen that the eSIM successfully installed. I also reset my iPhone’s network settings as an extra measure.

Edit: Once mine was installed I received an email telling me that I switched from a SIM Card to an eSIM!

[Handy1]

@Steve1983  Try and Reboot the phone first . Or then try reset network settings . If no luck please submit ticket with support to help you 

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