Can’t phone or receive calls

[Golfernow]

My phone just stopped sending or receiving calls, text works

[Golfernow]

I bought a new sim and that solved the problem

[Ramalho1988]

Rest your carrier settings 

[Yummy]

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@Golfernow wrote:

My phone just stopped sending or receiving calls, text works

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If you are on $15 plan maybe you ran out of minutes? But you should be able to receive calls.

What your Account says? Still active with plenty of minutes?

[t_p · Accepted solution]

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@Golfernow wrote:

My phone just stopped sending or receiving calls, text works

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@Golfernow 

If you can try swapping the SIM card with another phone and your card won't work with the other phone but the SIM from the other phone works normally in your phone, I would open a ticket with CS to have it checked:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the SIM can't be fixed, you'll need to buy another one. Keep the receipt to ask for a credit to your account.

Edit: If a good SIM won't work in your phone, then it would be a phone problem. Check all the settings, do a network reset. Maybe even a factory reset as last resort.

[BlueB]

@Golfernow 

When did this happen?  I wonder if you ran out of minutes - you can log into Self Serve and check your plan details online.  Note that Public Mobile renews your plan every 30 days and not monthly like most other providers.  This means that the plan renewal date shifts from month to month so your minutes/etc also won't renew the same time every month.  Other options to reboot, call 611, and 3G are all good things to try as well.

If you're able to send and receive texts, there is no need to reseat your SIM card.  Your SIM and phone are logged onto your account if incoming and outgoing text messages are working.

[Anonymous]

@Golfernow 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

This is quick and simple,

[hTideGnow]

@Golfernow  reboot your phone first.

If issue persists, try to change the Network to 3G Only

Still fail, try to go to a different area (in case there is an outage where you are at) or try your SIM in another phone

And.. does your Mobile Data work?

[hairbag1]

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@Golfernow wrote:

My phone just stopped sending or receiving calls, text works

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Dial 611 from your cell to get a status update on your current plan. Have you run outta minutes on a  plan ?

edit; if you have a plan with limited calling and have run outta minutes, you can get the $5 / 500 minutes of Canada wide calling add-on.

Alternatively, you could upgrade to $25 plan with Unlimited Canada wide calling.

https://www.publicmobile.ca/en/on/plans

[Triguy]

Which plan do you have ?

Trying rebooting your phone.  If you have another phone then try swapping the sim.  If you still have problems then try a network reset.