12-29-2022 06:22 PM
Can’t login to my account. Was asked to change passcode several times still couldn’t be connected to my accounts.
I want to view my account, unable to do so
12-29-2022 06:24 PM
@olakb Try logging in via Incognito mode and it could work
If that still does not work, you might want to open ticket with PM Support and have them to sort it out for you
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there