Can’t log in

[Can_Yeager]

Created four phones plans all went with all four accounts (SIM cards are active and phone numbers work) but I can’t login to one of the accounts.

I tried forgot password, but it doe not recognize the email account.

[Anonymous]

@Can_Yeager 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[NDesai]

@Can_Yeager PM sends a Welcome Email after activation. Check all your emails to makes sure you got 4 emails. It's possible that you accidently used the wrong email or system glitched out. If forgot password link does not work after confirming the 4th email not allowing you to login, you will need to contact CS Agent as mentioned above. 

[softech · Accepted solution]

@Can_Yeager   if you cannot get through Forgot Password link, you will have to contact PM to get this sorted out:  (of course you can try different email addresses you have and see which one work.  Or any chance you have use the email alias trick when you setup those accounts?)

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there