Can't log in to account, taken to pre-activation page, can't access support ticket page

[SoupNeedHelp]

Today my payment didn't go through and my number was suspended. I tried to log in to pay but I'm taken to a pre-activation page instead of My Account page. I've tried to access support but when I go to the support ticket page I get a 404 error. I've tried from multiple devices, as well as clearing cache, all data, different browsers, etc. but still cannot access the support ticket page. 

[SoupNeedHelp]

@hTideGnow I've now sent another message to CS_Agent, still no response. Very frustrated. 

[SoupNeedHelp]

I've still not received a reply. Any idea how long it usually takes? 

[SoupNeedHelp]

I've sent a message there, waiting for an answer. The normal support ticket page leads to a 404 error on every device I have. 

[hTideGnow]

HI @SoupNeedHelp 

i think your My Account and the Eversafe login not properly linked with each other on the system. Support agent can help.  Please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437