Can’t get a hold of Customer Service to finish porting number

[Hankum]

I got the following message when trying to switch my number from Sasktel.

”Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat ”

I confirmed the message from Sasktel that switching the number was okay. I couldn’t chat when Public tried to phone me, and I haven’t been able to get a hold of them since. I can’t get a help ticket to load either. How can I continue this process? 

[jfb]

Thank you!

[hTideGnow]

Hi @jfb 

sent, please check inbox 

[Handy1]

@jfb  Sent !

[jfb]

Hello. Is it possible to send me the number as well please? I have the same issue. Thanks.

[Handy1]

@Hankum  Should just use old providers account number and ignore the IMEI . I’ll send you the porting team number private message and they can re trigger the port request for you . 

[pmva]

You can reach out to the CS AGent team via private message here,  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There is also a porting team that is reachable by phone and I'll send you a message with that number.

EDIT: I'll skip sending you the number since @softech has it covered!  Keep the link for the CSAgent handy in case you ever have a support issue.

[softech]

@Hankum 

Did you use IMEI as the porting info? It is better to use account number of your old provider instead. 

There is a number to call to talk to live support and you can update them with the account number.  They can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed