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Can’t connect to network when out

Granzita
Great Neighbour / Super Voisin

I cannot connect to public mobile network when out and have tried everything! I’m paying for a service I cannot use! 

5 REPLIES 5

@Granzita 

Try resetting the Network setting on your phone and see if that works.

Granzita
Great Neighbour / Super Voisin

It doesn’t show public mobile as an option only a personal and private option…

Granzita
Great Neighbour / Super Voisin

When I’m out away from my home wifi. I turned off wifi and I don’t see public mobile… I recently Aiden’s up a month ago with esim

dust2dust
Mayor / Maire

What do you mean "when out"? Turn off your wifi. Then look at your cell bars of reception (not that wifi would change the reception). What network are you connected to? Try a full power down restart.
Did you recently sign up? esim or card?

Chalupa_Batman
Mayor / Maire

Hi @Granzita 

What kind of phone do you have?

If it's an iPhone, go into Settings, then Cellular then turn off automatic and click Public Mobile. Then reboot. Let us know if this worked.

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