Can’t call-out or log in

[Debbieo]

Hi transferred to public mobile this afternoon. I can’t call out and I can’t log into my public mobile account

[fixin1]

@Debbieo - I cannot submit a ticket. You will.

Or did you already submit one?

If not, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[Debbieo]

Submit ticket

[fixin1]

@Debbieo - Press on the little chat icon in bottom right corner of the screen and type "Submit a ticket"  in it:

[Debbieo]

Submit a ticket

[fixin1]

@Debbieo - Did you reply YES tot the SMS port request from your old provider and confirmed your SIM card does not work? 

Porting team is here: https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

If porting isn't the issue, SMS has to be & your SIM may need re-provisioning. Please contact CS_Agent by clicking on the orange chat icon in bottom right corner and type in "Submit a ticket."