Can't add data addon

[afksz25]

Hi,

I tried to add 1GB data addon and got a "ValidateAndUpdateOptions/Provisioning_14" error. I tried to refill with "US Roaming - 1 GB Data (10-day)". It added sucessfully but it doesn't even work so that was a waste of $20.00. Can someone please resolve error. Also is it possible to get a refund on the US roaming 1 GB data...

I've read that I can add data by call 611 however the pin that I had set when I first signed up isn't working. Can someone please help me reset that pin.

Thanks

[CS_Agent]

Hey @afksz25, 

I'm sorry you've been having trouble purchasing your add-on 😞 

Could you send us a private message (click here!) with your Public Mobile account number and phone number? We will help you out 😄 

Saray 

[photosbydan]

Moderators will be able to help you with the addon, but also make sure you sort out your PIN! Mods will help you with that as well.

[will13am]

I had the same issue a couple of days ago.  Private message to the modertor team was the way to go.  They did what I cannot do very quickly.  This nasty bug better be dealt with quickly.  The long term effect is going to be upset customers walkout out the door. 

[SD08]

Click this Moderator_Team link to send a private message for assistance.  Include your phone number and the details of the add-on you want.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...