11-02-2017 04:23 PM - edited 01-04-2022 02:52 PM
Hi,
I tried to add 1GB data addon and got a "ValidateAndUpdateOptions/Provisioning_14" error. I tried to refill with "US Roaming - 1 GB Data (10-day)". It added sucessfully but it doesn't even work so that was a waste of $20.00. Can someone please resolve error. Also is it possible to get a refund on the US roaming 1 GB data...
I've read that I can add data by call 611 however the pin that I had set when I first signed up isn't working. Can someone please help me reset that pin.
Thanks
11-02-2017 05:04 PM
11-02-2017 04:59 PM
Moderators will be able to help you with the addon, but also make sure you sort out your PIN! Mods will help you with that as well.
11-02-2017 04:33 PM
I had the same issue a couple of days ago. Private message to the modertor team was the way to go. They did what I cannot do very quickly. This nasty bug better be dealt with quickly. The long term effect is going to be upset customers walkout out the door.
11-02-2017 04:25 PM
Click this Moderator_Team link to send a private message for assistance. Include your phone number and the details of the add-on you want.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...