07-16-2023 04:02 PM
trying to port my number over from Rogers. Got an text saying there is problem transferring the number. Phone gave an error that esim couldn't be activated. Please help!
Solved! Go to Solution.
07-16-2023 05:00 PM
@MikeB4 you are dealing with 2 things here
1. porting issue. There is a number to call to talk to live support, you can provide them the correct info and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
2. eSIM issue.
Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.
If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone
Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.
If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)
if it still does not work, please open ticket with PM support
07-16-2023 04:04 PM - edited 07-16-2023 04:05 PM
@MikeB4here how to get support
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437