cancel
Showing results for 
Search instead for 
Did you mean: 

Can't access the internet using my cell phone

LoriM
Good Citizen / Bon Citoyen

I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go. 
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet. 
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!

19 REPLIES 19


@LoriM wrote:

Thanks for the suggestion. When I figure out how to reset the network I will definitely give this a try!


@LoriM 

  1. From a Home screen, navigate: Settings > System > Reset. If there are multiple tabs to choose from in Settings, tap on the Menu icon (located in the upper-right) and tap List view. These instructions apply to Standard mode only.
  2. Tap Network settings reset.
  3. Tap RESET SETTINGS.
  4. Tap Reset Settings.

 

or

 

  • 1.Touch Settings.
  • 2.Scroll to and touch General.
  • 3.Scroll to and touch Backup & reset.
  • 4.Scroll to and touch Network settings reset.
  • 5.Touch RESET SETTINGS.
  • 6.Touch Reset Settings.
  • 7.The network settings have been reset.

LoriM
Good Citizen / Bon Citoyen

Thanks for the explanation. I'll try it.

Will I have to backup anything beforehand?


@LoriM wrote:

Thanks for the explanation. I'll try it.

Will I have to backup anything beforehand?


@LoriM  No it is not required for a network reset. You will need to re-enter your Wi-Fi settings because they will also get reset.

Jb456
Mayor / Maire

@LoriM wrote:

Thanks for the explanation. I'll try it.

Will I have to backup anything beforehand?


No need to backup if you're just doing a network reset 

LoriM
Good Citizen / Bon Citoyen

By Wifi settings, do you mean the APN info?

Thank you so much!

Jb456
Mayor / Maire

@LoriM wrote:

By Wifi settings, do you mean the APN info?

Thank you so much!


No wifi..is your home internet.you connect to wifi and enter the wifi password that is set on your router....or for instance if you're at McDonald's and connect to there public wifi..

 

APN settings are the settings for mobile data..that you pay for each 30 days.....a network reset may reset all of that for you....but by doing a network reset it will erase any wifi passwords that you have connected to in that past

 

LoriM
Good Citizen / Bon Citoyen

That makes sense! Thanks for patiently explaining that to me. (Sometimes I feel like such a Luddite!

LoriM
Good Citizen / Bon Citoyen

Thank you SO much! I also first did a network reset but then followed these 2 APN settings specs and it seems to have worked like a charm. Hardly can believe it after agonizing over this problem for 5 days ! (I know. First World problem, right?) Thanks again. You've made yourself a nice little bit of good karma!

Jb456
Mayor / Maire

@LoriM 

 

Well officially welcome to Public Mobile 🙂.

 

Any other issues you have feel free to start a new thread. Always wonderful community members willing to assist. Join in on the fun and in future you may earn community rewards for assisting as well.

LoriM
Good Citizen / Bon Citoyen

Thanks for the warm welcome! I was starting to wonder if I'd made a mistake switching to PM. But this online community (yourself and the many others who made helpful suggestions) impresses me. I look forward to being a member for years to come! 👍

Need Help? Let's chat.