Can't access my account

[NIc2626]

I can't access my account and I want to cancel before payment comes out. Help!

[Phil_Adelphus]

@NIc2626   If you are transferring your number to another carrier you need your PM account to remain active.  Once the number has successfully been transferred to the new provider then your Public Mobile account will automatically close.

[_ToxicFire_]

Try on the app and if you cant log in with the app then try web browser. 

[hTideGnow]

hi @NIc2626 try again in an hour using incognito/private/secretode on the browser.

or ask agent to simply help to remove the credit card,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437