Can't Make Payment

[LDH]

I am trying to make a payment on a different card (auto pay card cancelled due to lost wallet).  The system rejects my payment, sometimes citing "wrong date format", other times just stating that there is a problem with not suggestion for a solution.  I have tried various paths to get to the page where I try to enter the new card number including both a one time payment and changing my auto pay card number.  Any ideas as to how to make a payment.  It is due today and I am told my account is suspended.

[LDH]

Thanks, that was very helpful

[LDH]

Thanks.  As you suggest, I am going to make the voucher payment now and trying to contact an agent to deal with the credit card issue.

[darlicious]

@LDH 

Give this post a read....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[hairbag1]

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@LDH wrote:

I am trying to make a payment on a different card (auto pay card cancelled due to lost wallet).  The system rejects my payment, sometimes citing "wrong date format", other times just stating that there is a problem with not suggestion for a solution.  I have tried various paths to get to the page where I try to enter the new card number including both a one time payment and changing my auto pay card number.  Any ideas as to how to make a payment.  It is due today and I am told my account is suspended.

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Quickest method is to get payment vouchers at Shell Gas or Walmart, then dial 611 to add them to your account ahead of renewal.

Deal with credit issue later.

[RossN]

@LDH hi there are many issues with the new uprades here , contact a cs agent for help 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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