Can't Login to my PM Account

[ICnatSepll]

I just got myself a PM sim from Walmart. The guy set up my account in store and I chose a PIN number to go with my email. 

I wanted to port my number over from Fido at my leisure so I just signed up for the plan and left the store.

I put the sim in, unlocked my phone and PM came up on the phone display.I immediately received two texts with two different PIN  numbers on them, the first the PIN was the same as the one I entered  in the store, the second a PIN that was different.

Went to login on the website to do the port and I can't login. Neither PIN works, and trying to reset the password gives me the "Sorry, we’re unable to verify your email address.

I entered the phone number to see if my number was in use and it is and tells me to reset the password. I am stuck in this infinite loop and can't port over the phone or make any changes to the account. Clearly something has gone and I am at a loss to fix it. 

Any help would be massively appreciated

[Belivo]

I just did 2 over the last 2 days. Very smooth.Go to changer number and follow inatinstruct. Welcome to PM

[ICnatSepll]

Thanks for all the help from the mods and the encouragement of those from the community. 

I now have access to self serve.

Now I just need to figure out how to port my number over from Fido

[chriss]

I had a bit if a rough start when I signed up for pm a couple years ago myself.  I'm very happy I decided to stick with it though, service is great and everyone here is very helpful.  I hope you don't get too frustrated.  It's worth it!

[CS_Agent · Accepted solution]

@ICnatSepll, I'm sorry to read about your issue. I just sent you a private message, please get back to me with the requested information.

Thank you for your patience!

Aïssata

[ICnatSepll]

It's now Wednesday and I haven't heard anything from the mods since last Saturday. 

Pretty frustrated at this point. 

[ICnatSepll]

Update:

After a few PM's back and forth the same issues persist. Can't login to my self serve account. Mods tell me to create an account b/c it appears I don't have one. When I enter in my phone number it tells me the sim is invalid or the account is already been created and if I forgot my password to reset it, which doesn't work b/c that function is broken. (and the mods have already reset my account)

My first 15 hours with PM have been pretty awful and now I have to wait 3-5 business days for the technical team to look into the problem. Thankfully my other carrier is still up and running and I have service with them, but that isn't really the point is it......

Frustrating to say the least. I hope it gets better or this will be a short marriage

[ICnatSepll]

Thanks mate,

Just went ahead and did that. Hopefully they can fix this issue for me quickly.

[RobertQc]

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@ICnatSepll wrote:

I just got myself a PM sim from Walmart. The guy set up my account in store and I chose a PIN number to go with my email. 

I wanted to port my number over from Fido at my leisure so I just signed up for the plan and left the store.

I put the sim in, unlocked my phone and PM came up on the phone display.I immediately received two texts with two different PIN  numbers on them, the first the PIN was the same as the one I entered  in the store, the second a PIN that was different.

Went to login on the website to do the port and I can't login. Neither PIN works, and trying to reset the password gives me the "Sorry, we’re unable to verify your email address.

I entered the phone number to see if my number was in use and it is and tells me to reset the password. I am stuck in this infinite loop and can't port over the phone or make any changes to the account. Clearly something has gone and I am at a loss to fix it. 

Any help would be massively appreciated

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