Can't Log In

[BoydRoss]

Hey @CS_Agent 

I can't log into my account; I enter my username/password and it says "Let's complete your activation" with buttons for "Resume Activation" and "Return to Log In Page".  No matter which one I click, it takes me to a different login page, where my email/password don't work (even the one I just used to log in not 10 seconds earlier).  Help please!

Also, I can't create a support ticket, it tells me "An unknown error has occurred.  Error code:  XXX"

[DeelightfulDee2]

@softech 

Twice a week for 7 weeks!!

[softech]

@DeelightfulDee2 so, you have been working with support already?

Yes, we saw many got the issues resolved within a day, but there were also some special cases that it took long.  I don't know the details of your case, but since it is with support already, it is best for you to continue working with them and press them for a. solution 

[DeelightfulDee2]

@softech 

Is it an easy fix? Nearly 7 weeks and there is still no progress on my ticket with the "AI" team? Once pm changed my email address I also lost access to my community account.

Eversafe is a joke. I'm ready to jump ship I'm tired of the many wasted hours asking for updates and empty promises.

[softech]

@BoydRoss the error indicates that EverSafe system was not able to link your login with your My Account. It is an easy fix for support,  please engage them here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@BoydRoss  You can use this direct link to support to help you regain access 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[pmbc]

@BoydRoss CS Agent won't see your post here.  You'll need to contact them here, 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.  

You could try using incognito/private browsing mode and retry.