Can not log in My Account anymore after Porting in a number

[sf1]

After successfully porting in another number to PM, I notice I can not log in my account from PM website anymore.

It shows the following error when I try to log in:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

I can't really log out to log back in again because I was never able to log in.  I tried other browsers and even on the phone.  It is frustrating because I can not see my usage in my account as there is no app.  Where can I get help on this?

[Mary_M]

Aww stop it! You're making me blush 🙂 @rodjames

[rodjames]

@Mary_M will help you out!  She's awesome 🙂 🙂

[Mary_M]

Hey @sf1

If you're still unable to log in within the next hour, please let me know and I'll look into it.

Thank you,

Mary

[sf1]

ok thanks a lot,

hopefully it will be back online soon.

[manelgm]

Haha, well it's not normal, no.

But they are aware of the situation and are taking care of it.

If you need urgent help, I suggest messaging one of the mods @Shazia_K @Mary_M.

[sf1]

Thanks,

I am new to PM and I didn't know it is normal for the self serve to be not working.

Is there any other way I can check my data usage?

[manelgm]

I think that Public Mobile is having a few issues and they are trying to fix them.  I am also seeing error messages in my self-serve...