Can not Make Calls

[mohammad-shamas]

Hi,

I can not make calls. I can receive them but can not even call my voicemail or any one in my contacts. I tried moving the sim to another phone but it is the same problem, please help.

[maple_leaf · Accepted solution]

Hi @mohammad-shamas , have you checked your subscription status in your online account, or have you called *611 from your phone? If still having trouble, you can reach out to a Customer Support Agent for further assistance.

Private Message a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Hope this helps.

[Community_QA_]

tried reset all network?

or try the sim in another phone?

try 3G?

[mohammad-shamas]

Yes I do

[Handy1]

@mohammad-shamas Are you putting a 1 in front of the contact 

[mohammad-shamas]

No, I have been with public mobile since 2017

[mohammad-shamas]

no error message. just beeps and call failing. No I am not on a plan with specific amount of minutes.

[computergeek541]

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@mohammad-shamas wrote:

I can not make calls. I can receive them but can not even call my voicemail or any one in my contacts. I tried moving the sim to another phone but it is the same problem, please help.

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Do you hear any type of error messgae when trying to make outgoing calls?  Also, are you on a $15 plan that includes a limited amount of outgoing minutes?

[HALIMACS]

@mohammad-shamas 

Have you recently activated here and porting your number from another provider?

Did you reply "yes" to the port authorization request?