cancel
Showing results for 
Search instead for 
Did you mean: 

Can I receive international calls or texts from outside of the 18 listed countries?

linivan
Great Neighbour / Super Voisin

 Hi, under the province-wide plan, if I am in my home province, will I receive the texts or calls from countries that are not listed as one of the 10 countries? (For example, will I receive texts or calls from Taiwan?)

 

If I buy one of the international add-ons, will then I be able to receive as well as call phone numbers in Taiwan?

 

Thanks so much for your help.

 

Ivan.

1 ACCEPTED SOLUTION

Accepted Solutions

JaK
Deputy Mayor / Adjoint au Maire

Hi @linivan;

 

If you are on a provincial plan in your home province, there is no restriction on receiving call or texts from anywhere in the world (including Taiwan).

 

If you have global testing (which is the default now), you can send texts anywhere.

 

Unfortunately, Taiwan is not within the 18 countries supported for international calling, so you cannot call number in Taiwan even with the LD add-on.

 

Here is a link to the supported countries: http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Calling-an-international-phone-number/m-...

View solution in original post

15 REPLIES 15

nishufan
Model Citizen / Citoyen Modèle

 

 

Hi @linivan

 

 

   You can receive any call from anywhere when you in your province. If you need to make a call outside your province, you need to buy a long distance call add-on. The 400 mins international add-on is what you need to make a call to that 18 listed countries. However, the international add-on only works in Canada so that you can't receive any call when you in Taiwan. PM doesn't have roaming services in this time.

JaK
Deputy Mayor / Adjoint au Maire

Hi @linivan;

 

If you are on a provincial plan in your home province, there is no restriction on receiving call or texts from anywhere in the world (including Taiwan).

 

If you have global testing (which is the default now), you can send texts anywhere.

 

Unfortunately, Taiwan is not within the 18 countries supported for international calling, so you cannot call number in Taiwan even with the LD add-on.

 

Here is a link to the supported countries: http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Calling-an-international-phone-number/m-...

View solution in original post

linivan
Great Neighbour / Super Voisin

Thank you so much Jak and nishufan for taking the time to answer my questions. I am glad that I will be able to receive calls and texts when I am in the home province.

 

Oh I got a few more scenarios:

 

Let's say Ontario is my home province.

 

If I travel to let's say B.C., can I still get and send texts globally?

 

If I travel to let's say B.C., can I still receive calls from Taiwan if I have long distance add on (even though Taiwan is not one of the 18 countries)

 

If I travel to the U.S., can I still get and send texts globally?

 

I know if I travel to U.S. both incoming and out going calls won't work/

 

Thanks again,

Ivan.

 

 

JaK
Deputy Mayor / Adjoint au Maire

Hi @linivan, see inline:

 


@linivan wrote:

Thank you so much Jak and nishufan for taking the time to answer my questions. I am glad that I will be able to receive calls and texts when I am in the home province.

 

Oh I got a few more scenarios:

 

Let's say Ontario is my home province.

 

If I travel to let's say B.C., can I still get and send texts globally?

- Yes

 

If I travel to let's say B.C., can I still receive calls from Taiwan if I have long distance add on (even though Taiwan is not one of the 18 countries)

- Yes

 

If I travel to the U.S., can I still get and send texts globally

- No, as PM does not offer roaming, yet. There has been an announcement that PM is working on adding a US roaming add-on in Nov, expect that would include text, but no details yet.

 

I know if I travel to U.S. both incoming and out going calls won't work/

- Correct, neither will text or data (see roaming add-on comment).

 

Thanks again,

Ivan.

 

 


 

linivan
Great Neighbour / Super Voisin

Thank you for the quick reply! 🙂

trooperp3a
Good Citizen / Bon Citoyen

Here's my question. Both my wife and I are on the Public Mobile network. She is going to Jamaica this winter with friends. I am staying here in Canada. Will we be able to text back and forth?

Carld123
Deputy Mayor / Adjoint au Maire

@trooperp3a

Your wife will need a different setup..like a sim card from jamaica..or a  text app and wifi service..

trooperp3a
Good Citizen / Bon Citoyen

Thank you for the reply. I think the sim card setup will be too complicated for her. Also need to purchase a plan which likely means leaving the resort to visit a digicell store. She does however have wifi available on the resort. I wonder if a third party texting app will work?


@trooperp3a wrote:

Thank you for the reply. I think the sim card setup will be too complicated for her. Also need to purchase a plan which likely means leaving the resort to visit a digicell store. She does however have wifi available on the resort. I wonder if a third party texting app will work?


I like WhatsApp for situations like this - works perfectly on WiFi.

There are plenty of other similar apps out there, just choose what works for you and set it up before she leaves.

Need Help? Let's chat.