10-04-2021 05:10 PM - edited 01-06-2022 03:29 AM
Hi,
I'm planning be out of country for about 3 to 4 months and was wondering if it would be possible to keep my number while I put my account as inactivated.
Or is putting my account on the cheapest plan my best bet for keeping my number?
Any help would be appreciated!
Solved! Go to Solution.
10-04-2021 06:51 PM - edited 10-04-2021 06:53 PM
Reactivate A Suspended Plan
Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:
*i suggest you keep your plan with $15 plus tax better to you not losing phone number..
10-04-2021 05:26 PM - edited 10-04-2021 05:29 PM
As mentioned by @Anonymous depending on the timing of your renewal you may be able to just suspend and reactivate when you get back. Be sure that you are not on a promotion w/bonus data that you could lose or a grandfathered plan that cannot be re covered if you schedule a plan change on next renewal to the $15 plan.
You can cancel this plan change if you come home before you need to reactivate the account and continue on your current plan. But if you stay away longer then only paying $15 for 30 days to maintain your account and be able to suspend for a further 90 days is more economical.
Options for your account and service....
Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels!
10-04-2021 05:22 PM
@seonhaeahn If you are certain that you will be away for over 90 days and don't want to go through the payment every 85 days, cos to be honest, if you miss it.. or if there is payment issue and unable to complete the transaction before the 90th day mark, you will lost the number, there is another way
You can try to port your number to some VoIP service. One way is to port out to Fongo for $25. There is no porting out charge if you the number has been with Fongo for over 3 months. Good thing for this is that once it is ported out, you don't have to do anything until you decide to port it back to a proper provider. But keep in mind, even you decide to port it back into PM, you will have to activate with a new account with a new SIM (usually $10) and you will lost all your loyalty reward you have today.
10-04-2021 05:14 PM - edited 10-04-2021 05:15 PM
@seonhaeahn yes, you can keep your account suspeneded for at most 90 days or you will lost your number
or you can lower your plan to $15 first, then suspend the plan.. and reactivate for a month for the $15 plan at around 85th day.. then 30 days later, suspend for another 85 days.. keep doing it that way
10-04-2021 05:13 PM - edited 10-04-2021 05:14 PM
@seonhaeahn : Depending on your timing from your last payment, you can go ~120 days until your account deactivates. So put something in your calendar at around day 115 to pay up and renew.
Edit: But it's really 90 days of suspension.