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@CS_Agent

S-McKenna98
Great Neighbour / Super Voisin

Hello I'm trying to activate my phone and I am getting the error

"7b1 your phone is not activated on the network"

I have done the following

  • Reset my phone
  • Reset the network settings
  • Turned the Wi-Fi on and off

The phone registers its on Public Mobile but it doesn't dial out

2 REPLIES 2

S-McKenna98
Great Neighbour / Super Voisin

Hello I have a Samsung S9+

hTideGnow
Mayor / Maire

HI @S-McKenna98 

it is good sign the phone registered to PM

what kind of phone you have?

But I think you need support help anyway.  Please submit ticket with CS agent here:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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