@CannonFodder wrote:
@gszero wrote:
I pay for both the accounts with the exact same cc. Hers renews on the 10, and mine renews on the 14. Hers processed fine. I didn't even notice mine didn't process cause we both been on auto payments for 6 months now. I even got a text saying was done. Wouldn't have noticed at all if didn't try calling today cause my data still works cause of a the racked up bonus data they gave me.
Now I'm really confused..... if yours renews on the 14th, between what you just said, and what you said in the 1st post, that makes it sound as though your service hasn't been working for about 3 weeks then!? That, and if your account didn't automatically renew, I wouldn't think you'd be able to access data - that makes no sense. 🤔
@gszero I would agree with @CannonFodder , if your renewal didn't go through on the 14th February, then you wouldn't have access to data as well as the talk and texting in your plan. Are you sure that it's not just the wifi you've been using?
Can you check if you CC didn't expire (maybe after the 10th)? Also have you checked your CC transactions to confirm whether payments were made or not?
What do you see when you log into your account? Does it say account is suspended? Then as suggested earlier you need to make a manual payment to get it reactivated. If the account doesn't show suspended but is, in fact, active, then try making a $1 top up to the account and restart the phone. You could also try and replace the CC on file and then make a manual payment with the new CC. If you don't have another CC then purchase a PM payment voucher from any conveinience, gas station or retailer and dial 611 to load your voucher.
If nothing is working out then submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/
Type in your issue, select contact us/moderators, then submit ticket when these options appear and follow the rest of the prompts to finish.
