Buying online Voucher payment

[mohmahal]

I paid for voucher online ...money got deducted but it's say payment got declined on the app

[darlicious]

@mohmahal 

I see now you have a secondary issue with the funds being in limbo....removed from your account, the transaction declined so no voucher sent to you and you are now left short the funds to pay for your renewal. Reach out to your bank to find out how long it takes for the funds from a declined transactionbto be returned to your bank account. Hopefully the turn around time is less than 24 hours it may be delayed due to it being a holiday weekend.

How much is your plan amount? $35? Are you short less than $1 for a pm voucher at a regular retailer that sells vouchers and do not charge a fee?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[esjliv]

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@mohmahal wrote:

I didn't receive a code

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@mohmahal -that is why I was wondering if recharge.com help support could actually help or not.

I hope you get your money back soon.

Are you by a retailer where you can pick up a voucher or do an instant top up to add funds to your account?

Retail locations here:https://www.publicmobile.ca/en/on/store-locator

call before you go to check availability.

If you care to share your experience with public mobile, you can submit a ticket to tell them. Not sure what they could do, but they should probably know if this method is having issues.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@mohmahal   Again, it is an issue with recharge.com and not PM.  Did you contact them?

[mohmahal]

I didn't receive a code

[esjliv]

@mohmahal  did you ever get through to the recharge.com help/support people?

[mohmahal]

No it's not sorted yet? Why no one is available over the phone? Y this service messed up everything...m totally devastated with the service...hands up..I will switch to something else rather than mublic mobile....even they can contact me through email but no help 

[mohmahal]

Yes, I checked with the bank but merchant has to send money back to my account coz its really deducted from my account..moreover no voucher code received neither inbox nor spam

[darlicious]

@mohmahal 

Your credit card shows a pending charge but no posted charge? Then the pending charge will drop if you have already recieved a declined transaction. Where are you located? Why not just purchase a voucher at a local retail location? Or add your card to your account? Read the spoiler below for more info on vouchers.

Spoiler

In the meantime you could pay by voucher. They are readily available. It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal confirmation followed by a text from 611 confirming you have made a successful payment.

You only get two attempts at making a payment (successful or not) either thru 611 or your self serve account total combined. You the have to wait one full hour before trying again. There are limits at how many attempts you get within a given time period although that number is not confirmed ( maybe 12?) before the system will lock you out for 24 hours.

Some vouchers take up to 24 hours to become valid and loadable onto your account.

Vouchers are available at many small cellular businesses and larger retailers. The following list of retailers that all offer pm vouchers that are immediately valid upon purchase.

1. London Drugs
2. Shell Stations
3. 7/11
4. SDM
5. TMS
6. RCSS
7. Wal-Mart
8. Circle K
9. Petrocan

RTP (real time payments) are available at Canadian Tire gas bars and Mobil stations for a $1 fee and are loaded by giving the clerk your 10 digit phone number.

Online payments can be made at recharge.com and ding.com for about an 8% to 26% surcharge.

More member contributed info and real examples of vouchers can be found here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[JL9]

Did you get it sorted out and the voucher added? Recharge is instantaneous and usually goes off without a hitch

[softech]

@mohmahal   It should be a recharge.com question, or maybe a question with your bank.

did you check with your bank to see if there is any fund coming back in?  But those might not show immediately.  

And you checked with recharge.com?  If recharge.com declined the transaction, they wouldn't get you a voucher yet and there is nothing PM to check for you

[update] but have you reply your code yet?  one message you said No I haven't received any code until now... but the next one right after  you said Not even in spam

[esjliv]

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@mohmahal wrote:

No I haven't received any code until now...

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@mohmahal - oh, i missed this, you did receive a code. Then perhaps see @dust2dust to see if you are successful with adding the funds to your account first, before following up on any declined charge.

edit, typos, gesh

[esjliv · Accepted solution]

@mohmahal  - there is a Get Help section for recharge.com. I would start there and inquire about any payment issue to them:

https://help.recharge.com/hc/en-us

Of course, confirm with your Visa card holder about any pending or authorized charges as well.

[mohmahal]

Not even in spam

[mohmahal]

No I haven't received any code until now...

[dust2dust]

Did you get an email from recharge that would have the actual voucher code to use? Use 611. Only make two attempts per hour but if you do it right it should the first go.

[mohmahal]

Yes, screenshot attached for reference 

 

[esjliv]

@mohmahal  - what app are you referring to? Was this through recharge.com?