Bonus data 240GB

[golfball]

Is this bonus data usable in the United States?

[DennyCrane]

@Zubaidat 

Yes, that triggers a removal of the bonus.

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

 

[Zubaidat]

Yes I did . Was I not supposed to ?

[DennyCrane]

@Zubaidat Did you change you plan?

[Zubaidat]

Hi hTideGnow, I tried that and it’s not working . Can’t submit a ticket either getting the 404 error 

[hTideGnow]

HI @Zubaidat 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Zubaidat]

I actually got the 250gb data bonus yesterday. I logged in today and it’s gone. Can someone help with that 

[golfball]

@softech It seems you are correct. I reached out to support as you suggested and they said the data will work in Canada only.

[DennyCrane]

My suspicion is that it would work in the US IF your plan is a Canada/US plan. You'd want to verify that though, but note that you may still get incorrect info from PM staff anyway.

[Sansan]

I don't have anything written confirmation, but I'm going to say NO, it's not.  However,  only one way to find out. As you know, no surprise bills. Either they work or they don't...

[softech · Accepted solution]

@golfball 

Good question. 

I am pretty sure it is Canadian data even you have a Canada-US plan  But you can confirm with PM support