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Blacklisted phone

phynes77
Great Neighbour / Super Voisin

A while back I purchased a Samsung galaxy S6 from a guy and the phone worked for about 6 months and then suddenly stopped working. It says it is not registered on the network. I checked the device online to see if it was  blacklisted and it is.  How do I reverse the blacklisting to use my phone ?

22 REPLIES 22

esjliv
Mayor / Maire

@phynes77 wrote:

A while back I purchased a Samsung galaxy S6 from a guy and the phone worked for about 6 months and then suddenly stopped working. It says it is not registered on the network. I checked the device online to see if it was  blacklisted and it is.  How do I reverse the blacklisting to use my phone ?


@phynes77  - sorry to hear that! 😞

 

So the person you bought it from likely had not had it paid off, and the provider blacklisted it.

Do you know the provider this person was with?

 

OR, your number got inadvertently blacklisted. 

 

Does this info. help guide your next steps?

https://thedroidguy.com/how-to-unlock-a-blacklisted-phone-1097265

Third party services may be able to help you (mentioned in above link).

Lorca
Model Citizen / Citoyen Modèle

Sorry but you can’t reverse it. The person who sold you the phone has reported it lost or stolen.

z10user4
Mayor / Maire

 @phynes77 : So you bought a used phone "from a guy". Hmm Good luck. I can see being surprised about blacklisting on a new phone. But not used.

Triguy
Mayor / Maire

hTideGnow
Mayor / Maire

@phynes77   very likely you have to shop for a new phone.    there is really not much you can do.

 

Your only hope is that the person who sold you the phone was a good guy and he reported stolen by mistakes and you can contact him to reverse the stolen report or clear up his bill from his carrier.    Yes, it might be a tough run.

hairbag1
Mayor / Maire

@phynes77...you best get shopping for a replacement cell phone...yours is a paperweight now.

Public Mobile has a selection of refurb'd units that come with a 1 year warranty. No worry about stolen or blacklisted either.

https://www.publicmobile.ca/en/on/phone-section#phone-start

@phynes77, you have been given lots of different advice can you please report back here when you get this resolved so we know what the outcome was.  As stated you may be able to get this cleared up but I don't think it will be an easy task.


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

Meow
Deputy Mayor / Adjoint au Maire

@ShawnC13 wrote:

@phynes77, you have been given lots of different advice can you please report back here when you get this resolved so we know what the outcome was.  As stated you may be able to get this cleared up but I don't think it will be an easy task.


Yes, it will be nice and good practice if people asking question WOULD come back and let the rest of us know what was the outcome. It IS helpful to know how issue has been resolved particularly in this case!

Meow
Deputy Mayor / Adjoint au Maire

@hTideGnow wrote:

Your only hope is that the person who sold you the phone was a good guy and he reported stolen by mistakes and you can contact him to reverse the stolen report or clear up his bill from his carrier.    Yes, it might be a tough run.


We do not know the background of the whole affair...

It cold be that 'original' owner realized his phone is missing and diligently reported it while 'the other guy' pocketed the money and disappeared.

Try to get a hold of a person you bought phone from. Good luck if it was from kijiji or similar source. But you never know...

Let us know how you handle this and of outcome.

Need Help? Let's chat.