08-31-2023 12:27 PM
@CS_Agent
I overpaid my acct. How to correct ?
09-25-2023 09:33 PM
I am being charged separately. I opened an account one day for my device, got charged $45.20 instantly even though I didn’t activate a SIM card. Then I opened another account two days later for two devices. I am only using two devices/sim cards.
08-31-2023 12:33 PM
HI @Yevgeny
if you overpaid, the extra you paid will be showing in Available fund. Don't do anything, just leave it there, PM will use that extra for next renewal
if you really want refund, it will take long, like 2 weeks. You will need to submit ticket here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-31-2023 12:32 PM
Do you see the overpaid amount in your balance here? If so then you could just leave it for the next renewal.
