@Richard1997 wrote:Hi was charge twice on April 13 49.45
and April 25 and I want the account stopped for auto pay I need someone to call me at if I some done call I well have to stop my credit card
thanks
phyllis
Phyllis,
When does your account normally re-new? this is odd for it to charge you at all unless it is on your renewal date.
You can go into your self serve account and click on payment, then at the bottom of the page, you will see manage autopay
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@Richard1997 wrote:Hi was charge twice on April 13 49.45
and April 25 and I want the account stopped for auto pay I need someone to call me at if I some done call I well have to stop my credit card
thanks
phyllis
@Richard1997 To verify that you were charged twice dial *611 from your device. Does it report a balance of $49.45? If yes, those funds will be used automatically to pay for your next renewal. You can also disable AutoPay using *611 by following the prompts.
If you need to discuss an issue with Public Mobile the only way to do it is to submit a ticket.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
@Richard1997 you have to contact them.
Two ways to reach them.
1-
2- or contact moderators via private message at link below.
But we could likely help you with the problem if you answer some of the question in above posts. As well as what @iliketotalk said if you changed plans mid cycle as there are two ways to change plans.. immediately and you're charged or at next renewal.
First click the 3 dots on right side of your post and edit the post to delete your personal information as your number is showing to all the public.
Also please explain the charges and amounts? Did you buy any Addons? Is the other amount in your available account balance.? Can you log into account and post a screenshot of your payment history ( remove personal info from screenshot before posting here)
To stop autopay you can call 611 or log into your account and remove your credit card.
Log in click payment. It's bottom left as per picture. Take note stoping autopay means you will no longer get the $2 reward per 30 days.
Or if you want to keep your card on file...click manage autopay in the picture. And then select "remove autopay"
Please choose the 3 vertical dots and edit out your phone number. This is a public forum and everyone can see your number.
