Billing issues

[Adamsday1989]

I was double billed when subscribing due to error. How do I talk to an agent get this rectified? 

Thanks,

[Chalupa_Batman]

Hello @Adamsday1989 

First and foremost, please contact your credit card company and confirm this is actually a double charge and not a "charge" + "Pending". This misdiagnosis happens often.  If it is just a "pending" then it's all good. If it's actually a double charge, then a link to the CS Agent has already been provided below.

[dust2dust]

¯\_(ツ)_/¯

[hTideGnow]

test.ok?

[hTideGnow]

hi @dust2dust 

never experienced your issue.  I am ok, maybe I typed too much 😅 

[dust2dust]

I'm quite often seeing that if I type just a few words that the reply doesn't get posted. What more words are needed to say contact support here and then the link. Irritating. Has this changed?

[hTideGnow]

hi @Adamsday1989 first make sure from credit card if one of the two just a pending charge 

if both are posted, then submit ticket with CS agent by messaging 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ileefarrell]

It is better to open a ticket (a link will probably shared with you in the comments by another member) or tap 'Get Help' to solve the problem with a customer support team member. It is generally tackled in an hour or more.