Billed twice for several months

[MamaMoon]

I have noticed that my credit card has a double billing on it , I upgraded my acct to more data and it has been still billing me the older amount . How do I resolve this and get money refunded ?

Thanks 

[Teo0321]

Hello @MamaMoon,

I'm sorry to hear about the billing issue. To address this and request a refund, I recommend reaching out to Public Mobile's customer support. You can submit a ticket to a customer support agent using this link: CS Ticket Submission. Explain the situation, including the double billing and the upgrade discrepancy, and provide your account details. They should assist you in resolving the billing issue and initiating the refund process.

[Dunkman]

@MamaMoon 

For billing issues, you will need to contact customer service agent.

Either submit a ticket via the chat bot or 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect a few hours response time. 

[Handy1]

@MamaMoon  You need to submit ticket with support to get straightened out 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437