Being charged for another line

[Twins23]

My bank account has been charged for another line and I had them check to who I have no idea of this person and I want help getting this stopped and my money refunded. Who do I speak w 

[Twins23]

Almost 2 years 

[Twins23]

Not married or with anything 

[BKNS27]

@Twins23 

Could be your ex that you are using your CC to pay for their PM service?

[JRod]

@Twins23 

Have you ever had multiple PM accounts attached to the same card? 

Only customer service can help you if you suspect that you are paying for multiple accounts but didn’t sign up for them. Before reaching out to customer service please login to your account and check everything on the payment tab, see if any of the receipts there match the payments you are seeing on your bank statements. If there are any discrepancies customer service will look into it for you.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[dust2dust]

Who is "them"? How long have you been with Public?
Contact support at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

@Twins23 

contact Public Mobile customer support agents ASAP through the following method

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.