@DW5 wrote:
I ported out to Koodo, through a dealership. WhenI try to log into my old account, it says I have nothing owing and no subscriptions but I keep getting charged for my old account
If you're still able to login to your Self-Serve account then you still have a Self-Serve account.
The account has not been terminated (closed forever). It is still active.
If you have already requested a number port from your new provider then your Public Mobile account will automatically be terminated once the port is complete (CRTC allows up to 10 business days, up to 30 days in certain unusual circumstances, but most number ports are partially completed within minutes and fully completed within 2-3 business days). You must keep your old (Public Mobile) service active until the number port happens because number ports on inactive or suspended accounts automatically fail. If your billing cycle hit you during this time then that's just unfortunate, Public Mobile (like every other Canadian prepaid phone provider) does not issue refunds as a matter of course.
The proper thing to do is to contact your new provider (Koodo?) and confirm the number port request is in progress. It might have gotten snagged on a minor problem (like your name/address isn't EXACTLY the same text at both providers or whatever) which a person at Koodo Mobile or at Public Mobile could correct in minutes - but the Koodo agent is just a phone call away while the Public agent is hidden behind a stupidbot gatekeeper and convoluted support ticket queue system.
