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Beginner’s Guide to the Community

Catherine_T
Retraité / Retired
Retraité / Retired

Hey Community Member!

 

Welcome to the Public Mobile Community. Our Community is a place where you can search for answers to your burning questions, help other Community members, earn rewards, and so much more!

Navigating the Community might seem a bit daunting at first, but we’re here to help you. Let’s start with the basics:

 

What is the Public Mobile Community and why does it exist?

 The Community is an online platform for Public Mobile customers to search, ask, and answer questions related to your service. In addition to providing help and support, the Community also serves as a way for us to better connect with you.

 

Public Mobile is constantly evolving, and we wouldn’t be able to do so without your feedback and suggestions. You are an essential part of the Public Mobile family, and we are growing together. In addition to that, using online platforms like the Community helps us keep costs low, which means more affordable prices for you.

 

What can I do in the Community?

Mostly commonly, Community members search, ask, and answer questions. Here are some helpful tips and tricks to help you settle into the Community:

 

Try searching your question first: you may find that someone has already encountered a similar situation and that an answer has already been provided. If your question hasn’t been asked before, start a topic. You only need to post once—someone will answer your question.

 

Asking and answering questions: the more specific you are, the more helpful it is for everyone. That said, helpful partial answers are better than nothing. Just make sure you don’t post any personal account information (e.g. credit card numbers, phone numbers, etc.).

 

Post in our “Get Support” board: If you have any question Public Mobile related, our Get Support board is the place to find answers. No support question is off limits, here you will find topics for: Rewards, Certified Pre-owned Phones, Service, Payment, My Account and more! 

 

Stay on topic: when it comes to support questions, it’s best to stay focused so that problems can get solved quickly. If you do want to discuss the news, or nearly anything else, there’s the Discussion board for that!

 

Recognize when your question has been answered: when the Community has served up a solution, click ‘Accept as Solution’ on the response. It helps people find answers more quickly and communicates your appreciation to the people who helped you.

 

Participate and get Rewards: it’s your Community, too, and that’s why we encourage everyone to get involved. In addition to Rewards for eligible customers, we have added a ranking system and badges to your profile. It’s our way to thank you and let others know that you’re a stand-up member of the Community.

 

Point out offensive content: we want our Community to be welcoming, respectful, and friendly. Offensive and rude comments are not welcome, and if you see anything that does not meet our Community Terms of Service, let us know by clicking the ‘Report Inappropriate Content’ button.

 

Check out this post on How to Navigate the Community.

 

 How do I benefit from the Community?

You can earn rewards as a Public Mobile Community member. Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. For more information on Community rewards, check out this Help Article.

Rewards don’t stop at the Community - check out this Help Article on how you can earn even more rewards.

 

 What are the different roles in the Community?

 

Public Mobile Employees:

Members with a “PM” badge are Public Mobile product managers. Our goal is to enhance your Public Mobile experience by listening to your feedback and making improvements to our services. We are inspired by YOU - the Public Mobile Community.

Members with a “CS_Agent” badge are Community Customer Support Agents. These members are here to help you troubleshoot any tech-related or service-related issues.

 

Oracles:

Members with a star badge are Oracles.

The Oracles are a small group of Community members who have extensive knowledge about all things Public Mobile, and are passionate about making the Community a better place by helping our members. Oracles have used their knowledge to make a positive impact in the Community, by being helpful and providing constructive solutions and ideals, and their reward is legendary status—we view them as part tech wizard, part boy/girl scout, and part Jedi master.

 

While the Oracles do actively help the Community, please remember that they’re customers like you, and not Public Mobile employees. Please reach out to the Customer Support Agent Team for tech- or service-related issues.

Meet our Oracles here.

 

Community Citizens:

The Community wouldn’t be here without our amazing Community “citizens” (i.e. members). Depending on length of membership and level of activity, Community members can unlock different titles - the newest being “New in Town”, and most tenured being “Mayor”.

  • Mayor
  • Deputy Mayor
  • Town Hero
  • Model Citizen
  • Great Citizen
  • Good Citizen
  • Great Neighbour
  • Good Neighbour
  • New Neighbour
  • New in Town

Regardless of title, everyone plays an important part in making the Community a welcoming place for everyone, and every member’s contribution to the Community is appreciated.

 

Terms of Services

To ensure the Community is a safe and enjoyable place for everyone, all members must follow the Community Terms of Services.

 

We hope this post was helpful in introducing you to the Public Mobile Community. Thank you again for choosing Public Mobile.

 

- The Public Mobile Team

243 REPLIES 243

@Simonewmetz 

Come hang out, read, search, post, bravo, question and most important.....learn because that will lead to helping but feel free to share because everyones contribution enriches the community.

 

@JBBounzer 

Tell me after a year if you still believe your statement....I'm here for just over a year with two accounts. Combined my bills are $0. Public mobiles marketing is spot on!

tjchili
Great Neighbour / Super Voisin

Wow...really!  2 years?  Good gig for those who have it...

tjchili
Great Neighbour / Super Voisin

Are the Bravo stats cleared on a Calendar year basis?

tjchili
Great Neighbour / Super Voisin

What does one have to do?  Or, go read the Community Guide?

@tjchili 

First bit if advice.....tag the member your replying to so they and others know who you are referencing. Tap the "@" key and a box will pop up with members names from the thread in it or start typing the name and it will give you options to choose. Thus makes things easier to read.......

 

 Type in the search bar "community reward" and tap go and a ton of related threads will appear......just read, learn, bravo, post when you can and eventually youll be able to help others. The search bar is your friend it can find most of the answers for you. Look for green checkmarks indicating a solution. Welcome to the community!

Frog12
Great Neighbour / Super Voisin

Search public mobile online

Djenkins
Great Neighbour / Super Voisin

I have tried to log into my account for years. Now my daughter has lost her phone. So iwant to stop auto pay


@Djenkins wrote:

I have tried to log into my account for years. Now my daughter has lost her phone. So iwant to stop auto pay


You can try calling 1-855-4PUBLIC to remove autopay if you know her pin. If not contact a moderator.

 


Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Djenkins
Great Neighbour / Super Voisin

I don't know the pin. We've never been able to get past user name

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