Been trying to get SIM card activated for 2 weeks now. No online agents available. Stuck.

[Kalvin]

Can't activate sim, can't get support, no online agents. This is rough.

[CS_Agent]

Hello,

I've been following up on your account. However, after 24 hours with no interaction, the system is closing the ticket. 
If you need further assistance, don't hesitate to get in touch!

You can contact us back using our chatbot SIMon or The Community using the following links:

Chatbot SIMon:

https://www.publicmobile.ca/en/on/get-help

Public Mobile Community:

https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community

A friendly reminder you can also have access to your Self-Serve account which is available 24/7 to manage your account. You can log in by clicking the following link:

https://selfserve.publicmobile.ca/

Kindly, 
Clau- CS agent

[Singh11]

Call the porting number. DM me is u need it.

[Sansan]

Yea sorry about that. No phone support, just messaging. 

Try this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Kalvin]

Porting from another carrier. Trying to use the public app. The way to get customer service is really confusing. I just figured out how to submit a ticket. we'll see if I can get a response.

[Sansan]

Are you trying to do so through the  Public Mobile app? Are you porting over from another carrier or just started new service?