Autopay not letting me add my cards

[thirstyturtle18]

Hello, I am trying to register for autopay, but when I try to add my card, it gives me an error saying it was unable to process my card. I have tried 3 different cards; a Mastercard, a Visa and a Visa Debit. Is there a system error going on right now?

[will13am]

@thirstyturtle18, you have exhausted what would usually resolve the problem.  It is time to ask the moderator team to look into why the credit cards cannot be added to this particular account.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

[thirstyturtle18]

yes, exactly as on my statement. I have a house, so no apt number. And I find it hard to believe that 3 different cards all failed. Seems like an issue with the autopay and public mobile to me.

[ShawnC13]

Are you entering the info EXACTLY as shown on your CC statement?  I have heard issue with apt numbers and stuff before I think.  I haven't had this issue sorry I don't have any further advice except you could try contact the Moderators

[thirstyturtle18]

I tried that suggestion, but still not working. When I activated the plan at Wal-Mart, it didn't work there either. I had to activate there with a voucher, but don't want to be doing that in the future. Is anyone else having issues with AutoPay?

[ShawnC13]

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@thirstyturtle18 wrote:

Hello, I am trying to register for autopay, but when I try to add my card, it gives me an error saying it was unable to process my card. I have tried 3 different cards; a Mastercard, a Visa and a Visa Debit. Is there a system error going on right now?

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Try a different browser or incognito mode.  I have heard people have had success with Chrome Browser