How do I get my phone working? Self-serve at first showed a blank for the amount due, and said that the balance was adequate when i clicked pay. Now the whole self serve website is down. Phone doesn't work. No answer from tech support. (This situation is unacceptable.)
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If you can get back into self service. Make manual payment for the amount outstanding. Choose Other Amount and enter the amount outstanding, don’t choose Amount due. This worked for me rather than waiting for the mods to fix it. This affected 2 of my lines and I agree it’s unacceptable.
ok, but in the meantime the phone line is down. downtime is unusual for any cellular provider.
@dianecreative You could purchase a voucher and upload funds via 611. These can be purchased online at recharge.com as well as the places I mentioned earlier. Online purchase will charge a small fee for the convenience.
Edit: good to hear it's all sorted! 😊
Thanks for that very informative feedback as to not having to use your pin # to make a payment using your credit card. I'm not sure if pm has lifted this requirement for suspended accounts in light of the current autopay system failure or if your many attempts at guessing your pin triggered another glitch? Calling 611 I was asked for the pin#....but I do not have a suspended account or amount "due" since I have a positive balance on my account. But I am happy you were able to pay for your plan and renew your service.
It is unacceptable that customers set up autopayment, then have their phone and data services disconnected when the autopayments are not processed through no fault of the customers. PM needs to communicate with (and apologize to!) all of us whose phone and data services were disconnected, even though they had made advance autopay arrangements! I've had some bad service from other carriers in the past, but never had my services disconnected due to an error on the carrier's part.