05-23-2023 04:11 PM
05-23-2023 08:19 PM
I'm presuming you mean you wish to change or update a payment card onto your account for auto-pay purposes.
Would recommend doing these below steps while in incognito or private mode, using a desktop or laptop device, if possible:
05-23-2023 06:04 PM
There is only ONE autopay method.
It is on or off. No other option.
05-23-2023 04:17 PM
@Keesha270 Not sure I understand autopay not accepted unless you mean autopay failed at renewal which very occasionally happens. However, if phone services are working then you can ignore any messages saying otherwise you might have received.
Login to your account using incognito/private mode on browser to bypass caching issues with the website and you can update the information there by selecting Payments/Plans or Profile from the left side.
05-23-2023 04:15 PM
@Keesha270 on the payment tab of my account
My account
Legend and features
Change plan / update cc /auto pay
Account #/ change # port /swap SIM