Auto-Pay Expires 1 day before renewal

[mark77ap]

Hi,

I am wondering if someone can fix this for me. I have autopay setup my plan expires 1 day before the auto-pay is applied. This basically leaves me a day where the data doesnt work. When I log into my account it does say expired.

How can this get synched up to be more seamless?

Thanks

Mark

[oglat]

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@mark77ap wrote:

Doesnt that defeat the purpose of auto-pay? 

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It does. It's very unfortunate but there is a history of payments not going through and since the only attempt is done at the end of the last day you are running chances of not being renewed. I've seen another service fail with the autopay, but since the credit charge is not done the last day and a message is generated you still have chance to do something about it.

[popping]

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@mark77ap wrote:

No it wasn't there. Thats likely what happened, although the usage history doesnt show usage at all. Maybe something is broken with the history link?

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Just wait for another 12 hours and you will get data again.  Happy Canada Day!

[geopublic]

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@mark77ap wrote:

No it wasn't there. Thats likely what happened, although the usage history doesnt show usage at all. Maybe something is broken with the history link?

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@mark77ap Is your data turned on? Has you data ever worked?

[mark77ap]

No it wasn't there. Thats likely what happened, although the usage history doesnt show usage at all. Maybe something is broken with the history link?

[popping]

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@mark77ap wrote:

Auto Pay and Renewal are the same.

I thought I may have run out of data but the usage history shows lots available.

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Do you see the line showing the data usage on your overview page after login?

If you do not see this line, you used all your data for the current cycle.

5GB at 3G Speed      2231.146  /  5120 MB

[geopublic]

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@mark77ap wrote:

Auto Pay and Renewal are the same.

I thought I may have run out of data but the usage history shows lots available.

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@mark77ap  Perfect, that's how it should be just be patient and let the renewal take its course.

[bravo_md]

In that case check data settings on your phone.  Something may have been changed by accident.

[mark77ap]

Auto Pay and Renewal are the same.

I thought I may have run out of data but the usage history shows lots available.

[bravo_md]

I think you might want to contact the Mod Team and have them look into it for you. They can probably fix the problem from their end.

[geopublic]

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@mark77ap wrote:

Hi,

I am wondering if someone can fix this for me. I have autopay setup my plan expires 1 day before the auto-pay is applied. This basically leaves me a day where the data doesnt work. When I log into my account it does say expired.

How can this get synched up to be more seamless?

Thanks

Mark

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@mark77ap  Not an issue if you phone continues to work. Ideally you want the payment due date and the AutoPay renrwal date to be the same on your selfserve landing page.

[mark77ap]

The phone worked (voice) but the data did not.

[mark77ap]

Doesnt that defeat the purpose of auto-pay? 

[popping]

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@mark77ap wrote:

Hi,

I am wondering if someone can fix this for me. I have autopay setup my plan expires 1 day before the auto-pay is applied. This basically leaves me a day where the data doesnt work. When I log into my account it does say expired.

How can this get synched up to be more seamless?

Thanks

Mark

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Is your phone still work?

If yes, ignore the expired status.

What is the payment due date at the top of overview page and the autpay date at the bottom of the overview page?\

They should be the same date.

[oglat · Accepted solution]

That's normal

Load the funds just in case there were some hickups I was advised to fund the account before as autopay doesn't always work.

It will say expired but if you can make calls and use all the features you don't have a problem. After midnight it should say active again