Addon is not available

[mentalprisoner]

I purchased an addon, but it is not showing on my account.  Can I please have the addon or a refund for it?

[BKNS27]

@mentalprisoner 

Also try refreshing your browser by clicking on the circular arrow.

[softech]

@mentalprisoner 

what addon did you get?  

It might be a browser cache problem and it was showing old cached page, please login My Account again using Incognito mode.  
Also, check payment history https://myaccount.publicmobile.ca/en/account/payment/payment-history and see if it shows the purchase went through successfully

if you still don't see the addon you got, please open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there