Add on troubleshooting

[Ruthie64]

I purchased the US Talk, text and data add on. I can text but I cannot call. I keep getting the call failed message immediately.

[hTideGnow]

HI @Ruthie64 

what phone do you have? iPhone or Android?

Generally, go to Settings, Mobile screen and change Network from Automatic to Manual and wait for T-Mobile to come and select it

[Ruthie64]

How do I switch to T-Mobile?

[Dunkman]

@Ruthie64 

Do you know if you have a VoLTE compatible phone?  Which model phone do you have? 

With the decommissioning of the 3G network in the US, have a VoLTE phone is important to get better calling feature.  If you don't have VoLTE phone, then try T mobile 2G network if available 

Here is some more info:

https://publicmobile.ca/en/ab/get-help/articles/volte

[LitlLdy]

@Ruthie64 , are you connected to T-Mobile or AT&T? Manually connect to T-Mobile & see if it helps? If not try AT&T.