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[GarVin1]

I’m in the US and have prepaid for time and text add on and it’s not working 

[softech]

@GarVin1  cool, yes, you need T-Mobile for the roaming to work (used to be AT&T as well, but no more)

curious, which city you are in?

[GarVin1]

thank you. It finally started working when we were actually in the coverage area for T- Mobile.

[GarVin1]

thank you. It finally started working when we were actually in the coverage area for T- Mobile.

[Handy1]

@GarVin1  Try to reboot the phone and make sure you’re connected to T mobile . Also is it possible you just purchased text add on and not US roaming add on by accident check like this 

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if you purchased wrong one . Ask support to reverse for you 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[softech]

@GarVin1   you got Roaming Talk & Text?

Which city and state you are in?

Text should be relatively easy to make it work

But first, do you see your phone connected to T-Mobile network?

if not, try to change the network connection from Automatic to Manual and pick T-Mobile form the list

[dust2dust]

I hope you're not in Alaska. Are you in a more rural area? Or a more urban area?