Activation

[Liddy]

Tried yo get a subscription. Paid only to be told my phone using compatible the e Sim.

Now I xant get out of the subscription, can't order a Sim, can't send a ticket. Money already  taken from my card and I can't get any help from the fast, can't contact the company

[BKNS27 · Accepted solution]

@Liddy 

It would be quicker to pickup a SIM from a Telus/Koodo store ($10) or order from Amazon ($4.99).

When you have the SIM, login to your account an switch the eSIM to the SIM so DON’T activate/subscribe a second plan or you will be paying for 2 plans.

If you need to contact a CS_Agent by private messaging for any assistances at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

BTW, what is the make and model of your phone?

[Handy1]

@Liddy  didn’t you download the new pM app to finish the activation ? If no luck Use this direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437