Activation not compled

[Elizabeth4]

Phone number was ported by Koodo yesterday and no service yet. Ticket sent in last night and no response. How do get help to activate

[esjliv]

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@Elizabeth4 wrote:

We cannot make outgoing calls and the phone says no service with PM SIM inserted. Called the porting number and he confirmed that number was ported from Koodo to Public yesterday. I have sent in two tickets to CSAgents and still nothing. 

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@Elizabeth4  - did you perform a reset of the network settings on your phone?

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Is this a 'new phone to you'?  Just to confirm, maybe ensure the phone is not blacklisted  here: https://www.devicecheck.ca/check-status-device-canada/

[Anonymous]

 @Elizabeth4 : No need to get into APN for now. That might be needed for data services later. You're not there yet.

[Anonymous]

@Elizabeth4 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

if you can't fix it you need to waiting for Contact Customer Support Agent by CS_Agent, 

[softech]

@Elizabeth4   It is good that porting is completed.  It is just a SIM activation issue.   It should be an easy step for PM support to provision or fix on the backend.  

Try to open another ticket again, sometimes the second ticket would help. 

[Anonymous]

 @Elizabeth4 : Can you try the SIM in another phone? Is this an iphone?

[Elizabeth4]

We cannot make outgoing calls and the phone says no service with PM SIM inserted. Called the porting number and he confirmed that number was ported from Koodo to Public yesterday. I have sent in two tickets to CSAgents and still nothing. 

[Anonymous]

@Elizabeth4 

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• wait for 24 hours if them not respond you need re-send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,
• Ticket number,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.

[softech]

@Elizabeth4   No service yet?  You cannot even call outgoing call? and Data working?

When you put in the PM SIM in your phone, do you see No Service?  SIM Not Provisioned?

If you don't even see service and cannot make outgoing call, your account wasn't activated properly.

If you can make outgoing calls and just not receiving incoming calls , then it is a porting issue.

For porting, there is a number you can call to confirm the porting status.  I will send it to you via Community inbox.  Please check the envelop icon on top right.

[Anonymous]

 @Elizabeth4 : If this was from Koodo prepaid then you do need the help of the CSA's. But you've started that anyway and waiting for them. Perhaps it's all done by now.

[BKNS27]

@Elizabeth4 

Keep your eyes on the envelope icon on the top of this Community page for the CS_Agent to message you back to help you with your porting issue.

Meanwhile, did you reply back to the SMS text to confirm you are porting out of Koodo? 

Also try rebooting your phone by powering off your phone then wait a few minutes then powering on the phone?

[HALIMACS]

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@Elizabeth4 wrote:

Phone number was ported by Koodo yesterday and no service yet. Ticket sent in last night and no response. How do get help to activate

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@Elizabeth4 

Did you respond "YES" to the port authorization request which would have been sent by Koodo.

This is done by leaving your Koodo SIM card in device to receive this text.

THEN, you can replace with the Public Mobile SIM card, reboot, and you should be on the PM network.

You can reinitiate the port here https://urlshortner.tiia.ai/Lc9xk8

[esjliv]

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@Elizabeth4 wrote:

Phone number was ported by Koodo yesterday and no service yet. Ticket sent in last night and no response. How do get help to activate

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@Elizabeth4  - check your Private Messages. 

I have sent you the phone number to the porting department - FOR PORTING ONLY issues.

Also, In the meantime, try some troubleshooting to trigger the Public Mobile network:

• reboot your phone every once in a while today
• toggle into airplane mode, than back again
• remove and reinsert your SIM